Requesting help
Contact MiVids through Support or support@mivids.com as soon as you notice a payment or access issue. Include your member ID, purchase or paid-request reference, purchase date and a short explanation. Never send a full card number, security code, password or identity document by email. Support creates a numbered case for follow-up.
What we review
We review duplicate charges, charges you do not recognize, access that was not delivered, and content or service that materially differs from the stated offer or cannot be used because of a technical defect. We may first help restore the purchased access. Requests are assessed individually using the offer, transaction records, supplied evidence and applicable mandatory consumer rights. Submitting a request does not guarantee a refund.
Who returns the payment
Where a payment is processed through MiVids, an approved refund is submitted to the original payment method. Processing and bank posting times vary; Support will confirm the outcome. For money sent directly to a performer or external provider, that recipient or provider must return it under its own process. MiVids can investigate and assist with access disputes but cannot reverse funds it does not control.
Cancellation and access
Cancelling a recurring plan stops future renewals under its disclosed terms. It does not automatically refund past payments. Prepaid access does not renew unless you explicitly accepted a recurring arrangement. A full refund normally ends the associated paid access. A partial refund is assessed with the remaining access and agreed resolution recorded in the support case.
Your rights and disputes
This policy does not limit any cancellation, refund, dispute or other consumer right that cannot lawfully be excluded. You may contact your payment provider about an unauthorized charge or use its lawful dispute process. Support may ask for relevant transaction evidence without requiring you to waive those rights.
Payment processing
Payments are processed securely through MiVids’s payment provider. Charges appear on your statement under the billing descriptor shown at checkout. Contact Support with any billing question before disputing a charge.